Senior Star Service

Senior Star Service Members advocate the right of all seniors to receive excellent products and services...and most importantly, to remain safe, confident, and secure when receiving these services. Senior Star Service Members foster an atmosphere of trust and cooperation between the business and the senior consumer.

Membership Requirements*

First and foremost, certified Senior Star Service providers recognize the value of our senior citizens as the knowledge, experience, and wisdom of our communities.

Recognize seniors as an important and vital part of their client base.

Strive to maintain a strong, positive reputation in the senior community.

Resolve any complaints or problems in a timely manner, to the satisfaction of the senior client. Agree to make every effort to respond in writing to any senior complaint within five business days.

Member agrees to insert Senior Star Service logo whenever possible in all display advertising, signage and storefront(s).

Make every effort to return all calls and inquiries from senior prospects and clients in a timely manner, typically within 48 hours.

Be ON-TIME for all scheduled appointments.

Provide a senior client with a clear, comprehensible contract (if needed) prior to providing any service or product. Member agrees to carefully read through and review ALL stipulations of such a contract with the senior client, including any and all fine print. Member agrees to recommend that the senior client review such a contact with a lawyer, friend, or family member before proceeding and will provide the senior client ample time to do so. The senior client can sign such a contract, and waive their right to an outside review, if they so choose. However, the recommendation MUST be presented.

Make every effort to provide products and services that are completely understandable and comprehensible to senior consumers.

Always provide polite and helpful service and will treat senior consumers with respect, courtesy, and consideration.

Answer any and all questions from seniors concisely and truthfully.

Notify senior consumers and extend the opportunity to review copies of all licenses, insurances, permits, or any documents necessary to complete their service. These documents should be readily available if requested by a senior client.

Membership in Senior Star Service expires after one year and must be renewed annually.

* Failure to adhere to any of these requirements can result in immediate termination of membership.

SeniorStarService.com...a resource of SeniorPagesPlus.com

Senior Star Service · P.O. Box 817, Troy, MI 48099-0817 · 1-888-503-8500